CANCELLATION POLICY
In the unlikely event that you must cancel your reservation please read the following carefully;

  • Cancellations must be made more than 14 days in advance of your check-in date

  • Payment will be rendered in full 14 days prior to your check-in date.

  • Less than 14 days notice: If we are able to rebook your room nights, a full refund may be made minus a $50.00 per room rebooking fee. This policy also applies to reservations made with a gift certificate.

  • Less than 48 hours prior to the reservation date: If we are able to rebook your room nights, a full refund may be made minus the fee for your 1st night stay( per room.) This policy also applies to reservations made with a gift certificate.

  • If we are unable to re-book your reservation, you choose to shorten your stay, or check out early, please understand that we must ask you to take full responsibility for your entire reservation.

HOLIDAYS - CITYWIDE FESTIVALS and SPECIAL EVENTS

  • Cancellation must be made more than 60 days in advance of check- in date.

  • Room charges will be paid in full 60 days in advance If we are able to re-book your room nights, a full refund may be made minus a $150.00 per room re-booking fee. Less than 30 days -there will be no refunds.

  • This policy will apply for city wide event dates as well as ACL, SXSW, F1 and for guests holding reservations for 3 or more rooms. If we are unable to re-book your reservation, you choose to shorten your stay, or check out early, please understand that we must ask you to take full responsibility for your entire reservation